INFORMATION AND REFERRAL PROGRAM SPECIALIST NF4

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Plans, develops and administers the Information and Referral Program to provide an integrated system of service that links clients with available and appropriate resources at the lowest cost without duplication of effort. Establishes and maintains an extensive and current file of information on local public, private and voluntary service agencies and organizations by service. Compiles, organizes and consolidates information on service organizations to include: addresses, phone numbers, hours of operation, type and range of services provided, eligibility requirements, intake procedures and cost. Organizes resource information to facilitate easy and quick referral and retrieval of information. Identifies gaps and duplications of service. Confirms exchange of and updates resource information at least quarterly. Establishes procedures to respond to interim information changes, and develops and publishes a referral database for users. Provides relocation services as needed. Develops and executes a marketing plan for information and referral services. Develops and conducts assessments to identify customer needs. Recommends strategies to integrate services and resources to better meet the needs and interests of the target population. Develops a variety of advertising products such as flyers, posters, video and other printed media to support established marketing plans. Conducts intake interviews with clients in need of services. Determines the nature of problems or issues to identify factors that impact on definition of the problem and determine the client¿s ability to function successfully in other areas. Conducts intake interviews to discuss resources and evaluations in areas that may include: financial management, medical problems, marital difficulties, educational or career issues, educational or behavioral problems of clients or children, requirement for social services assistance, transition assistance, job searches, relocation adjustment, crisis intervention counseling, emotional support, eliciting disclosure of information necessary to provided appropriate assistance. Provides information and counseling to individuals and families on comparisons of similar agency services and policies, explanation of application procedures and requirements, comparison of consultation services to assist military families and coordination of services. Provides consultation services to civilian agencies to assist military families. Acts as a direct liaison to agency services when problems require immediate attention, are complex or controversial in nature or a client¿s limited ability requires higher level assistance. May provide training or briefs on information and referral, and relocation, services. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Develops long- range plans in conjunction with internal operating directives. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Requirements

EVALUATIONS:

Qualifications and evaluation

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

How to apply

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=78955&PostingSeq=1 Volunteer Experience - The amount of credit received for volunteer, internships and practicums is based on the amount of hours per week spent. Be sure to include the average hours per week worked in volunteer roles. References - As part of our selection process, applicants will be required to provide the names, phone numbers and email addresses of professional references that are able to provide information regarding work performance. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Required documents

Varies - Review "OTHER INFORMATION"

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Scheduled 1 drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.