Customer Service Lead (SDL Leadership)
ASM Research, An Accenture Federal Services Company
Trenton, Mercer County$102,594 - $102,594 est.Full-timePosted 8h ago
Position Overview The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures alignment with organizational service level objectives. Key Responsibilities Lead daily operations of the service desk, ensuring timely …
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