Voice Engineer (Genesys/Teams)
Insight Global
Susquehanna, Susquehanna County$109,536 - $109,536 est.Full-timePosted 7h ago
Job Description One of Insight Global's clients is seeking a Voice Engineer to join their team. This individual will serve as the primary support resource for Genesys and Microsoft Teams Voice environments, handling a variety of tickets related to permissions, call flows, and audio/voicemail functionality. They will troubleshoot issues such as failed uploads, dropped calls, and voicemail outages, escalating to Genesys support, TAMs, or vendors like Verizon when necessary. In addition to support…
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