Software Development Engineer in Test - Global E-commerce - User Experience

Responsibilities The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure, and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok. What You'll Do: - Responsible for collecting and analyzing user product requirements and user experience feedback. Evaluate product metrics from the user's perspective, propose improvement suggestions, and drive product quality enhancement. Optimize the usability and user experience of existing products to improve user satisfaction, with a primary focus on the merchant-side perspective (e.g., key features merchants use and their intentions). - Initiate and participate in user research to collect and analyze product requirements, identify representative user scenarios, and optimize design solutions based on the findings. - Lead user research and scenario documentation, and combine business needs to implement AI agents and automated inspection capabilities to support efficient issue identification and resolution. - Leverage existing capabilities and tools to adapt and apply them to business scenarios, solving practical problems. Qualifications Minimum Qualifications: - Bachelor's degree or higher in Computer Science or related fields from accredited and reputable institutions. - Experience in one or more programming languages such as Go, Java, or Python. - At least 1 year of experience related to mobile applications (e.g., development, testing, product management, project management, etc.). - Strong understanding of user experience (UX) design theories, methodologies, and processes. - Excellent communication and presentation skills, with strong observational abilities. - Highly proactive, motivated, and capable of driving initiatives forward. Preferred Qualifications: - Experience in e-commerce industry is preferred. Job Information [For Pay Transparency] Compensation Description (annually) The base salary range for this position in the selected city is $90250 - $159600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.