Lead Specialist, Customer Service Enablement (Knowledge Management)
Pearson
Frankfort, Franklin County$80,621 - $80,621 est.Full-timePosted 8h ago
Pearson is seeking an experienced Knowledge Manager to lead the transition of our knowledge systems to Salesforce and related knowledge tools that support teachers, students, caregivers, and internal service teams. This role owns the migration approach (inventory, cleanup, taxonomy, and publishing workflows), establishes ongoing governance (standards, review cadence, and roles), and partners with IT, Support, Sales, and Product to drive adoption. Success will be measured by improved self-servic…
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