Service Desk Specialist
Barnes & Thornburg LLP
Chicago, Cook County$75,000 - $100,000 est.Full-timePosted 22h ago
Summary: Under the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users. Responsibilities: Provide support via telephone and e-mail for all Firm users on all software applications as well as hardware. Respond to end user inquiries within agreed-upon timeframes. Tracking customer calls and e-mails recording detailed and accurate information in the tracking…
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