Sr. Manager, Knowledge Management & CX Enablement
CallRail
Atlanta, Fulton County$134,075 - $134,075 est.Full-timePosted 6h ago
The Position CallRail is looking for a Sr. Manager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. In this role you will design and execute programs, manage tools and create processes that enable the Customer Experience team at CallRail to provide best-in-class …
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