Salesforce Business Systems Analyst
P2PSoftTek Inc
Alameda Pt, Alameda County$98,918 - $98,918 est.Full-timePosted 3 days ago
A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Con…
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