Manager, Quality Assurance
Pearson
US$70,000 - $90,000 est.Full-timePosted 7h ago
Description The Quality Assurance Manager owns the quality assurance program and day-to-day execution of monitoring across the Lead Nurture (LN), Family Enrollment Center (FEC), Customer Enrollment Resolution (CER), and CTSS (technology-enablement). The role sets expectations for sampling, scoring, and documentation; facilitates ongoing calibration; and ensures consistent application of quality standards, information accuracy, policy adherence, effective system usage, and customer-centric behav…
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