Lead Product Manager - IVR, Digital IVA & Conversational AI
Humana
Boston, Suffolk County$151,600 - $208,400 est.Full-timePosted 10h ago
Become a part of our caring community The Lead Product Manager for IVR, Digital IVA & Conversational AI will drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile). This role is responsible for delivering intelligent, scalable, and generative AI powered conversational experiences that seamlessly support customers across channels while improving containment, deflection, and overall customer experience. This role requ…
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