Technical IT Support Engineer
Waystar
Strathmoor Manor, Jefferson County$50,462 - $50,462 est.Full-timePosted 7h ago
ABOUT THIS POSITION The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ticket routing to ensure timely and effective resolution in line with Service Level Agreements (SLAs). WHAT YOU'LL DO Job Description: Serve as the initial point of contact for all IT support requests via Jira Service Management tickets, calls, and email requests. Participate in an on-call rotation sup…
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