IT Support Manager
Leidos
Washington, D.C., US$116,544 - $116,544 est.Full-timePosted 15h ago
Description The IT Support Manager leads SEC ISS Customer Service Desk operations that serve as the single point of contact for incident reporting and service requests across the SEC user community. This roleis responsible fordelivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement. The manager oversees staffing, queue health, escalation handling, and cross…
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