Help Desk Support Specialist
Skidmore College
Saratoga Springs, Saratoga County$41,586 - $41,586 est.Full-timePosted 9h ago
Summary The Help Desk Support Specialist assists in the day-to-day operation and administration of the IT Help Desk. This position shares responsibility for the first level of response, solving many technical issues immediately, while referring more extensive requests to IT specialists. In case of referrals, this person must be able to evaluate the urgency of each problem and assign the appropriate status to a help ticket. Excellent Customer Service is the core of this position. Also vital is t…
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