IT Infrastructure Engineer V - ITSM, ITIL, VoIP, PSTN
Kaiser Permanente
Duluth, Gwinnett County$189,191 - $189,191 est.Full-timePosted 12h ago
Job Summary: The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, p…
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