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SVP, Enterprise Complaints Program Leader

Synchrony

US$203,374 - $203,374 est.Full-timePosted 3 days ago
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Role Summary/Purpose: The SVP, Enterprise Complaints Programs Leader will drive the evolution of our Enterprise Complaints Program. This role will lead the design and management of the new Complaints Management System, align and deliver on a cohesive complaint strategy, ensure exam readiness and improve reporting and analytics. In addition, you will focus on complaint monitoring, root cause analysis, and program controls to deliver a consistent, efficient, and customer-focused process. Join us …
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