Lead Customer Care Specialist
The Hertz Corporation
Jackson, Hinds County$34,210 - $34,210 est.Full-timePosted 12h ago
Job Purpose: The primary focus is coaching to performance to enhance revenue production, maximize cost savings, increase first contact resolution, etc. A Lead handles more complex issues such as escalations and supports the Team Performance Leader with quality monitors, achieving performance targets, distributing workload as applicable and other projects as assigned. Development provided by Communications and Training for coaching content. The Lead Customer Care Specialist is a developmental po…
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