Service Center Investigations - Senior Associate
JPMorgan Chase
Guadalupe, Maricopa County$185,197 - $185,197 est.Full-timePosted 7h ago
The Service Center Investigations role is responsible for leading end-to-end investigations of escalated calls, complaints, and unusual activity, with a focus on timely resolution, root-cause identification, and risk-controlled outcomes. The role partners closely with Service Center leadership and cross-functional stakeholders to strengthen quality, compliance, and customer experience through disciplined case management, reporting, and remediation recommendations. This position also supports Se…
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