Contact Center Planning Analyst - (Dialer Execution Administrator)
Wells Fargo
Charlotte, Mecklenburg County$73,519 - $73,519 est.Full-timePosted 4 days ago
About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team. This role will be responsible for monitoring the inbound and outbound dialer during dialer operation. Design and program dialer strategies to ensure call center agents are targeted to the right campaigns. Analyze dialer data and existing query logic…
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