Training and Quality Assurance Specialist
North End Teleservices, LLC
Ralston, Douglas County$122,594 - $122,594 est.Full-timePosted 13h ago
Job Summary: The primary role of the Training and Quality Assurance Specialist is to work with the training and quality team to support Contact Center and Client Teams training activities as well as monitor and analyze the overall quality of all multichannel customer contacts. Develop and periodically review and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Customer Service Representatives (CSR). Overall, the role of the training and quality te…
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Who is hiring for Training and Quality Assurance Specialist at North End Teleservices, LLC?+
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