Help Desk Lead I - Night

Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team members, daily supervision and assigning of tasks, and providing key input to annual employee evaluations of team members. Manages the team calendar, scheduling of meetings and evaluations, and required reporting. Overall responsibility for leading the program, department, or function…