Team Lead- Resource (Remote)
WM
Trenton, Mercer County$76,162 - $76,162 est.Full-timeRemotePosted 13h ago
I. Job Summary The SBS Resource Management Team Lead position collaborates with a team of Analysts to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time performance, and reporting of metrics. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to …
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