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Quality Assurance Specialist

ASM Research, An Accenture Federal Services Company

Trenton, Mercer County$48,481 - $48,481 est.Full-timePosted 12h ago
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Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirement…
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Frequently asked questions

Who is hiring for Quality Assurance Specialist at ASM Research, An Accenture Federal Services Company?+
ASM Research, An Accenture Federal Services Company is actively hiring for this Quality Assurance Specialist role. Click "Apply Now" to submit your application directly on ASM Research, An Accenture Federal Services Company's careers page — Careeronaut doesn't charge employers or candidates for referrals.
When was this Quality Assurance Specialist role posted?+
This listing was first posted on 2026-06-30. We pull the latest copy from the source feed daily, and any role that's taken down gets removed from Careeronaut within seven days so you don't waste time on stale listings.
How should I apply to this Quality Assurance Specialist role?+
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Where can I find more Customer Service Rep jobs in Trenton?+
Browse all open customer service rep roles in Trenton on the listing pages linked below. You can filter by salary, remote-friendly, and posting date.
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