Customer Onboarding & Support Specialist (Remote, South Africa)

Headquarters: London, UK URL: https://gymflow.io/ Customer Onboarding & Support Specialist (Remote, South Africa) Full-Time | Remote | OTE R630,000 - R810,000 per annum Depending on experience The Role We’re hiring a Customer Onboarding & Support Specialist to: Help new clients get set up and confident using Gymflow Solve support tickets with empathy and clarity Create documentation that reduces repeat questions Run consultative product demos that close deals You’ll be joining a small, focused team where your impact is immediate and visible. What You’ll Be Responsible For Client Onboarding & Training (40%) Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment. Product Demos (40%) Run live demos for prospective customers—focused on solving their business pain, not pitching features. Customer Support (15%) Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively. Support Documentation (5%) Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials. Voice of the Customer (5%) Flag product issues, trends, and friction points to the engineering and product teams. You’re a Fit If You Have... At least 2+ years in SaaS onboarding, support, or customer success Excellent written and spoken English —clear, friendly, and professional Experience leading screen-share trainings or live product walkthroughs Have excellent technical comprehension and can quickly understand how systems work and recommend solutions for client needs. A process-oriented mindset—you look for ways to document, systemise, and improve Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs) Nice-to-Haves Familiarity with CRMs, Stripe, Zapier, or fitness industry tools Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom Previous experience working in a fast-growing tech startup or B2B SaaS environment Links to help docs, demo videos, or customer education content you’ve created Proficiency in using AI tools to improve personal productivity Tools We Use · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude What Success Looks Like in Year One You’re leading new client onboarding and cutting time to value Product demos convert 25%+ of leads 95%+ CSAT score across 200+ tickets/month Knowledge base content deflects >50% of common queries Weekly product feedback from customers results in measurable improvements Location & Compensation Remote across South Africa or Europe, working in Greenwich Mean Time Base Salary: R420,000 - R600,000 per year depending on experience Sales Commission: Additional R210,000 OTE per year, commissions up-capped Full-time employee or long-term contractor (preferred) How to Apply Complete the application via this link Include a short Loom (max 5 min) sharing a time you made a customer process better. Share any support docs, videos, or demos you’ve created (if you have them). We respond fast. Expect an intro call, a short exercise, and a final interview—all within two weeks if it’s a match. To apply: https://weworkremotely.com/remote-jobs/gymflow-customer-onboarding-support-specialist-remote-south-africa