Customer Service and Support Manager 1
ASM Research, An Accenture Federal Services Company
Montgomery, Montgomery County$90,239 - $90,239 est.Full-timePosted 1 day ago
Reports to the Program Manager The Call Center Operations Manager will manage day-to-day call center functions, ensuring timely, high-quality outreach and triage services aligned with program SLAs, federal privacy standards, and client expectations. Key Responsibilities: Analyze and refine call center workflows to improve operational efficiency and improve staff productivity. Coordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic is functioning, and …
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