Customer Experience Specialist 2 - Participant Contact Center (Hybrid for Training)
Principal Financial Group
Charlotte, Mecklenburg County$42,045 - $42,045 est.Full-timePosted 7 days ago
What You'll Do We're looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC)! In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement. Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service. Handle complex product calls, emails or chats and resolves situations real-time…
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Who is hiring for Customer Experience Specialist 2 - Participant Contact Center (Hybrid for Training) at Principal Financial Group?+
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