Supervisor (Bilingual)
ASM Research, An Accenture Federal Services Company
Frankfort, Franklin County$75,796 - $75,796 est.Full-timePosted 22h ago
The Supervisor (Bilingual) supports Customer Support Services to ensure customers are satisfied and staff performance meets business needs, operational expectations, and established service standards. This role directs and supervises staff responsible for resolving processing issues, managing case or COD processing status, analyzing data, conducting outreach for batch processing issues, and supporting inbound calls, outbound calls, email, web chat, and back-office functions. The Supervisor serv…
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