Quality Analyst with English-Lodz

Quality Analyst with English Infosys Poland Sp. z o.o. - Łódź - Hybrid 2/3 We are looking for a candidate with: English a minimum C1 level (essential for client communication) Experience in quality (corporate / SSC / BPO environment) and reporting area Preferred process experience: AR Excellent communication skills Strong analytical skills Customer orientation and proactive approach Very good knowledge of Excell Your key activities: Performing quality checks on transactions Root cause analysis, identifying corrective and preventive actions Monitoring correctness and accuracy of quality checks performed by respective teams Support in collection of quality related artefacts - regular review and update Audits on adherence to work instructions Maintaining cooperation with Quality Lead/Manager with regards to quality related aspects You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use English language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid mode (2 work days from the office per week)