Customer Excellence Advocate
Citizens
Johnston, Providence County$82,065 - $82,065 est.Full-timePosted 7h ago
Description The CX Customer Advocacy Team's primary responsibilities include partnering with Office of the Customer to research and resolve Tier 1 complaints and ownership to researching, resolving, and responding to escalated Tier 2 complaints within Consumer Operations. The CX Customer Advocate will objectively investigate customer complaints, challenge current policies and procedures, employ innovative solutions-oriented thinking, and ultimately provide a best-in-class customer experience as…
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